Q: My print has become much darker unlike what i see on my monitor/smartphone/tablet!
A: Smartphones, tablets or simple monitors can't be hardware calibrated. These are for just everyday things like internet browsing and not for Photo Editoring to print.
High quality monitors used in prepress from EIZO, NEC, etc. are regularly hardware calibrated for correct color reproduction.
The setting in almost all cases are:
5000-5500 Kelvin
1.8 gamma
White luminance 110-130
Those setting correlate in most cases what printers print out. Monitor Screens are also backlit of course and there may be slight deviations in dark prints on matte paper.
Therefore, always assume that your images are "too bright" at home. Brighten them them up a bit or ask when ordering if the brightness is ok. Of course, we can not say in all cases whether it fits or not. Graphic motifs are difficult, photographs are better to judge.
Q: My print arrived rolled, but I ordered flat!
A: We reserve the right to decide what is best for the print. Especially when it is shipped to prevent damage. All our materials also come from the roll. This means that after printing and cutting, a curvature is always there. This is a procedure that can take more than a week. It is therefore not a reason for complaint.
Q: But it said production time is 3 working days?
A: The day you order is not the same as the production day, it is already planned with current orders. For example, if you order a FineArt print on a Monday, which usually takes 3 working days, it will be done to Thursday.
Sometimes we are faster, the order situation is relaxed or something is postponed, you can call a day or a few hours before and ask if it is already ready.
Q: My print is 29.9 x 39.9 cm, but I ordered 30 x 40 cm!
A: We have a cutting tolerance of 1-2 mm all around. Picture frames often have a tolerance of 4-5 mm which are covered by the frame. So even if the picture is minimally smaller, the frame has enough clearance without flashing.
If you need special dimensions, you must specify it with.
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Status: 13/05/2013
Shipping needs about 2 or 3 working days, depending on place and distance (GLS standard needs 1-2 working days) + duration of production.
Standard delivery
Shipping costs are 9,90 €.
Every price includes shipping nationwide incl. packaging and VAT.
Collection by the customer in Berlin
Pickup your products in our showroom Boxhagener Str. 56/Ecke Lenbachstr. 22, 10245 Berlin.
Opening hours: Monday to Friday 10–5.30 pm.
> map
Packaging
We abandon the option to calculate a extra fee for packaging materials.
In relation to our environmental consciousness we try to reuse every packaging we get. So it is possible that you receive a package, which is packed really safe, but NOT in mint condition. We just like to advise you that possible imprints (e.g. logo) are not connected to the content in any way.
Here you can find other information about our production times.
You can find the .icc Profiles of all Materials on our Main Website: >xl-digitaldruck<
Berlinprint.de
Onlineshop by xl-digitaldruck.de
Lenbachstraße 22
D-10245 Berlin
Open for Pick-ups 10-5.30pm
Phone: +49 (0)30 / 28 04 47 27
Telefax: +49 (0)30 / 28 04 47 28
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
